Many of our installers have previously worked in the beverage industry and have installed systems in over 200 wine and liquor stores. This experience is unequaled in the industry and will provide you with an optimal configuration for your store. This in turn helps make your transition to a new system enjoyable.

Our project management services provide someone in charge of all aspects of your installation from start to finish. For larger retailers, having one key contact person coordinating everything from database conversions to installation of hardware to training and final implementation of the system is the key to making sure everything goes as smoothly as possible.

Video Links

• Liquor & Wine Store Video Demonstration

We are the only company that provides real-time support!

Ninety-eight percent (98%) of all incoming support calls are handled immediately. We employ a sophisticated CRM (Customer Relationship Management) package that handles customers, phone lines, and service personnel. We have 50 full-time technical support engineers that field 40,000 calls per year. All customer-related data is recorded within the CRM application to insure each operator has a full understanding of your installation and any prior or current issues, allowing us to resolve technical issues quickly. We built a tremendous knowledgebase within this application based upon thousands of technical support calls. Our technical support engineers use this knowledgebase when resolving issues and also provide access to it via our website to our customers. This world-class support is unequaled in the industry.

RESOURCES

• Customer Resources - Click Here

Single or Multi-store Systems

The Retail STAR product was designed from the ground up as a multi-store solution. A communication module that manages data exchange is built into the software. Also, all modules (i.e., Purchasing, Transfers, etc.) and reporting are built with multiple locations as defaults. These unique features make it the system of choice for any store with multiple locations.

Complete Customer Management

Studies have shown that it costs five times more to attract a new customer compared to selling an existing customer. With this in mind, we implemented a full featured CRM (Customer Relationship Management) module right into Retail STAR. This module works seamlessly with various parts of the software and the varying sales channels you’ll use to sell your goods.

Retail STAR tracks all the vital information about your customers that is important to you. This information can be used to generate targeted marketing campaigns to keep your customers coming back for more.

Frequent Buyer Programs - Customer Loyalty

Customer loyalty programs allow liquor merchants to identify who their customers are, what they buy, where and when they shop, and how much they spend. Merchants can use this information to reward their top-tier customers. For instance, a wine club member may receive bonus points as thanks for being a loyal customer.

Below are a few of our many unique features for our beverage retail customers.

6-PACK, 12-PACK, AND CASE PRICING
Retail STAR automatically sells six-packs, 12-packs, and cases at the discounted price.

PACKAGE SALES
Retail STAR handles package sales for Christmas or party baskets.

KITS
Retail STAR handles kit pricing, which allows you to build gift baskets, etc., and sell them for a set price while updating your inventory balances at the item level.

MULTIPLE PROMOTIONS
The Retail STAR system lets you have multiple promotions for the same product.

COMMENTS
Each item can have up to four (4) lines of information attached. These can be used for serving suggestions, a brief explanation on the wine’s characteristics, its Wine Spectator rating, etc. These comments can be viewed automatically by the clerk at point of sale or printed on the receipt.
Example: Veuve Clicquot Brut Champagne La Grande Dame 1989: Full bodied but sophisticated in both flavor and texture, this very dry, yet distinguished, Champagne boasts an appealing layer of toasty, doughy, and smoky flavors. Ready now! 94 WS

LONG DESCRIPTION
Retail STAR handles a longer description for hard-to-describe wines.
Example: Clos du Bois barrel fermented 750 1996
Or Clos du Bois Bois Calcaire 750 1996

MULTIPLE UPC’S
The system supports more than one UPC attached per item. It can also pull up multiple items with the same UPC.

MULTIPLE SORT FIELDS
With the Retail STAR system, you have many ways to sort your inventory: by vendor, region, bottle size, winery, variety, distributor, etc.

WINE SPECTATOR RATING
The system lets you store the Wine Spectator rating, which again can be pulled up at point of sale or printed on the receipt or pricing labels.

PURCHASING
The Retail STAR system gives you the ability to create automatic or manual orders, either by the case or each. You can also create special orders from point of sale quickly and easily.

INVENTORY REPORTS BY THE CASE
Value your inventory by the case or each.

VENDOR PROMOTIONAL TRACKING
Ensure you receive all discounts offered by vendors by using this feature.

FUTURES TRACKING
The Retail STAR system allows you to track futures by customer and wine. It also offers instant recall at point of sale and a custom report generator for all future contracts.

Our payment processing solutions save you time and money while eliminating errors. Sign up today and see how streamlined accepting credit cards will be.

Our e-Commerce software product is completely integrated into our Retail STAR software.

Check out our a few of our liquor e-Commerce sites below!

Resources

• Hi-Time Cellars - Click Here