Streamlined Customer Relationship Management
Customer Relationship Management (CRM) is the heart of a successful automation system. Retailers can keep the customers coming back with customer-friendly policies, training employees to provide excellent customer service and by utilizing the on-board tools provided within the software.
Our CRM systems help retailers understand customer behavior and adjust their operations to ensure that customers are served in an appropriate way. Successful implementation, use and support of our CRM system can provide a significant advantage to retailers.
Some of our many features include:
• Analyze customer buying patterns
• Track customer sales
• Identify highest profit potential
• Product up-sells
• Email marketing
• Generate targeted mailings
• Enter all customer data at POS
• Special options can be set for each customer
• Numerous advanced reports
Retain your customers and keep them coming back!
We all love to get new customers...it's not only great for business, it's great for future business. A happy and satisfied customer is a customer that comes back - and that puts you in the business of reordering rather than the business of selling, which is where we all want to be.
Studies have shown that it costs five times more to attract a new customer compared to selling an existing customer. With this in mind, our full featured CRM works seamlessly with various parts of the software and the varying sales channels you'll use to sell your goods. Our CRM tracks all the vital information about your customers that is important to you. This information can be used to generate targeted marketing campaigns to keep your customers coming back for more.